Delete your account.

How to request deletion

You can start a request in either of two ways:

• In the Edudron app: open your profile (the avatar at the top right), choose Delete account and then Email request. The app prepares the email for you.
• By email: write to query@datagami.in from the email address registered on your account, with the subject line “Account deletion request”. Include your name and your institute.

We may ask you to confirm the request from your registered email address so that nobody else can delete your account. We respond within 30 days.

If your institute created your account

Most student accounts are set up by an institute. For those accounts the institute controls the account, so we coordinate the deletion with it. You can also ask your institute’s administrator directly.

What we delete

We close the account, so it can no longer sign in, and delete or de-identify the personal data that no longer needs to be kept: your profile, lesson notes and highlights, saved preferences, and any data held only to run your account.

What we have to keep

Some records must outlive the account, for the periods set out in section 8 of our privacy policy:

• course progress, results and certificates, so that issued certificates can still be verified and institutes meet their record-keeping duties;
• attendance records that form part of an academic record;
• payment records, as tax and company law require;
• security and audit logs, for their limited retention period.

When we reply to your request we tell you which records remain and for how long. When the retention period ends, they are deleted or anonymised.

Questions

Write to query@datagami.in. Your other rights over your data, and how to raise a grievance, are described in sections 11 and 13 of our privacy policy.